Important information about our products
- July 2021: End of support for dB-Lab version 206
- December 2020: End of support for dB-Lab version 202
- February 2020: End of modification service for Production Analyzer 1
In case of further questions, please contact our support team via E-Mail:
Ensure to get prompt help for potential problems and questions, and get the latest software updates by signing an annual support contract for your R&D and QC System. KLIPPEL reserves the right to decline support requests without a valid support contract.
Contract terms: R&D System | QC System
Please note KLIPPEL can only support equipment and software that was delivered by KLIPPEL GmbH.
If distributors add local equipment, please contact your distributor for support.
Should you come across a problem please send an email to:
- Support R&D System: rnd-support(at)klippel(dot)de
- Support QC System: qc-support(at)klippel(dot)de
- Support KCS: kcs-support(at)klippel(dot)de
Please indicate your hardware serial number and add "support information" and "log files" from the dB-Lab yellow mailer icon.
Find more information on how to send measurement results for support here.
If you own a KLIPPEL SYSTEM, you have always access to your software for a new installation, via the KLIPPEL USER SITE.
The main technical contact person will receive the login for the company USER SITE, where you find the list of your hardware units, the link to your allowed software (latest version) and the license keys to your measurement modules.
The main contact person can create more logins for other users in your company.
If you lose your password, you can send a request here (your email is needed): www.klippel.de/dm
If you need a new login, please contact: sales(at)klippel(dot)de
What kind of computer is required to run KLIPPEL Systems?
See the details for R&D System and QC System here.
A power amplifier is required for running KLIPPEL Systems.
Find technical details here: R&D and QC System
Please contact sales(at)klippel(dot)de before returning a Klippel measurement hardware unit (DA2, KA3, PA2, PM8) to Klippel in Germany for manufacturer calibration or for repair. Klippel provides you with shipping instructions for a smooth import to Germany.
Please note, calibration service for Klippel measurement hardware units can be performed also by some of our distribution partners.